Aura Beauty Holdings Support Hub

Absolutely. Navigating the diverse and often complex regulatory landscape of international cosmetic markets is a key area of our expertise at Aura Beauty Holdings. We maintain a knowledgeable team specializing in regulatory affairs for various global regions, including but not limited to the EU (CPNP), USA (FDA), ASEAN countries, and others. Our team can provide essential guidance on meeting specific country or regional requirements, assist you in compiling and reviewing necessary documentation, such as PIFs (Product Information Files), safety assessments, and ingredient listings, to help ensure your products are compliant and ready for market entry.

The Minimum Order Quantity (MOQ) for our private label services at Aura Beauty Holdings is not a fixed number across all projects. Instead, MOQs are determined on a case-by-case basis, taking into careful consideration factors such as the specific type of cosmetic product you wish to produce (e.g., serum, cream, powder), the complexity and cost of the chosen formulation, and the chosen packaging components (bottles, jars, tubes, labels, boxes). Materials with higher production costs or custom tooling requirements may necessitate higher MOQs. To get precise MOQ information for your unique private label project and to discuss how we can best accommodate your business scale, please reach out to our dedicated private label team.

Should you encounter any technical issues or require assistance with navigating or utilizing our online partner portal or any other Aura Beauty Holdings systems, submitting a technical support request is straightforward. Please navigate to the 'Contact Support' section on this page. Within that section, you will find a dedicated contact form. To ensure your request is routed to the correct technical team promptly, please select 'Technical Assistance' as your inquiry type. Provide a clear and detailed description of the issue you are experiencing, including any error messages or steps taken, to help us diagnose and resolve the problem efficiently.

Absolutely. One of Aura Beauty Holdings' core strengths lies in our robust Research and Development capabilities. Our expert R&D team specializes in creating innovative custom formulations from concept to completion. Whether you have a specific active ingredient you wish to feature, a target texture or performance standard, or a completely new product idea you want to bring to market, we can work with you. We collaborate closely with our partners to understand their vision, market needs, and target consumer, developing unique formulations tailored to meet those precise requirements. Please contact us to discuss your new product concept and explore the exciting possibilities for custom development.

Accessing crucial documentation like Material Safety Data Sheets (MSDS) and Certificates of Analysis (CoA) is vital for quality assurance and compliance. For the most expedient access, please first check our 'Resources & Documentation' section on this page. We endeavor to make commonly requested documents available there for direct download. If the specific document you require is not listed, or if you need documentation for a particular batch number, please contact our Quality & Compliance support team. You can do this conveniently via the contact form located in the 'Contact Support' section, selecting 'Quality/Compliance' as the nature of your inquiry and specifying the document(s) and batch numbers you need.